Gone are the days when you can complete projects without interacting with clients. With the emergence of new project management methodologies and approach, keeping your client engaged throughout the project is a key to completing your projects successfully. Many hurdles come in the way of smoother communication and collaboration with clients. In this article, we will look at five biggest issues in client collaboration that can derail your project.
1. Lack of Interest and Involvement
Lack of interest and client involvement is one of the major issue for project managers. It is the responsibility of project managers to persuade clients by showing regular progress and take their feedback regularly. Constant communication with clients is very important in achieving that goal. Lack of client involvement in a project can lead to a under cooked final product that will affect the customer satisfaction level.
2. Rapidly Changing Client Requirements
“The customer’s perception is your reality.”— Kate Zabriskie
Probably the biggest issue for project managers today is to manage rapidly changing client requirements. Frequently changing client can disrupt the project progress and lead to scope creep. Your team could never settle in and perform well. That is where change management comes into play. Project managers should get the client requirements approved and signed to prevent this issue. Both parties must agree on a set of requirements and document it to complete project successfully.
3. Delays in Client Feedback
In today’s fast-paced world, everyone is busy. There are instances when project managers and teams are seeking answers from client but they are not getting answers. Project delay creeps in and starts to hamper your project progress. How can you guide your project towards successful completion in such a situation? The best way is to make things easier for your clients to answer by doing some research. When the clients have to answer your queries with a yes or a no, they will answer it immediately.
Another way to get quick response is to add a period to your questions. Once you do that, you will receive short and focused answers from client side. You can also use team collaboration tools for companies to interact with clients. This will eliminate the possibility of delays and your project will move smoothly towards successful completion.
4. Client is Not Happy with What You Created
“Your most unhappy customers are your greatest source of learning.”—Bill Gates
There are instances where clients are not pleased with what you have created and delivered to them. As a result, there interest start to go away and the interaction level decreases. This might be due to higher expectations from client side or poor performance from your project team or due to any other reason. Irrespective of what the reason might be, client satisfaction should be on top of your priority list.
To ensure that, you will have to make improvements according to client feedback and deliver them a final product that surpasses their expectations in order to delight clients. You should focus on customer experience and give your clients what they want to build trust and customer loyalty, which is crucial for project and business success.
5. Distance and Time
Another roadblock between client and project team collaboration is the distance and time. Imagine your client is sitting thousands of miles away from you and there is a massive time difference too. How could you brief clients about project progress and take valuable feedback from them? This is where team collaboration software for businesses such as TaskQue can help you in eliminating those time and distance barriers.
You can conduct meetings with clients, communicate, and collaborate with them in real time. In addition to this, you can also take their feedback and tell them about your project progress. With these digital tools at your disposal, bridging the communication and collaboration gap among clients is no longer an issue. It gives both clients and your project team the peace of mind and flexibility that they are looking for and help them in achieving better project results by streamlining communication and activities.
Customer is king and you should treat them like kings. Whether it is delay in feedback from client side, lack of interest in project, you must fix these issues in order to achieve the project success. Identify what is affecting your interaction with clients and resolve the issue as soon as possible. This will help you reduce the delays and improve client engagement. If you are facing any other issue in communicating and collaborating with clients that is not mentioned on our list, feel free to share it in comments section below. We would love to hear from you.